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AI chatbots are expected to replace 20-30% of customer service agents by 2026, according to Gartner. Despite the potential savings and efficiency, AI customer service has seen limited adoption. AdvertisementGen Z hates talking on the phone, so companies like the $9.7 billion buy-now, pay-later giant Affirm are betting big on AI-powered chatbots. AI customer service hasn't been a panacea for all businesses, though. People tricked and hacked a car dealership's customer service AI in December, and in January, a UK mail service's bot swore at a customer.
Persons: , Max Levchin, We've, Levchin, chatbots, that's, Deb Cupp, Mihir Shukla, hasn't Organizations: Gartner, Service, PayPal, Tech, Microsoft Locations: Davos
Affirm CEO Max Levchin goes one-on-one with Jim Cramer
  + stars: | 2024-05-08 | by ( Jim Cramer | ) www.cnbc.com   time to read: 1 min
Affirm CEO Max Levchin goes one-on-one with Jim CramerAffirm Founder, Chair and CEO Max Levchin joins 'Mad Money' host Jim Cramer to talk quarterly results, revenue from the Affirm card, and more.
Persons: Max Levchin, Jim Cramer
But that’s not an accident,” Max Levchin, Affirm’s CEO and a co-founder of PayPal, told CNN in a recent interview. Levchin credits a willingness to say a two-letter word, one that’s not exactly associated with the surging BNPL industry, N-O. It’s that we are honest when we tell them, ‘Hey, we don’t think you should borrow right now.’”Affirm started saying “no” more often in the spring of 2022. That’s when Levchin started observing signs of “financial stress” as inflation surged and gas prices approached record highs. “Say you’re asking to borrow to buy an $800 TV and we really don’t think it’s healthy for you, financially…We can say, ‘That’s too much now.
Persons: “ We’re, that’s, ” Max Levchin, Levchin, “ It’s, ’ ”, , , Max Levchin, Gross, we’ll, ” Levchin, it’s, BNPL, There’s Organizations: New, New York CNN, PayPal, CNN, New York Fed, Target, Walmart, Royal, American Airlines, NY Fed, Federal Reserve, Biden, Trump Locations: New York, Helsinki, Finland, Royal Caribbean, Covid
Read previewWhen the chief executive of cryptocurrency startup Anchorage Digital posted a message in the company's "announcements" Slack channel in late November about an executive's departure, employees started buzzing. Just over a year after it received the charter, the OCC issued a consent order against Anchorage in April 2022. Regulators are aggressively scrutinizing crypto players and prioritizing monitoring crypto compliance. Regulators' viewThe OCC is now led by Michael Hsu, the former Federal Reserve regulator and self-described crypto skeptic who has viewed crypto companies' regulatory compliance in some areas as inadequate. A crypto bank would face risks in safeguarding digital assets in its custody, maintaining appropriate hedges in crypto-lending, and adhering to capital requirements specific to crypto assets, said Kim, who studies crypto and blockchain technology.
Persons: , Georgia Quinn, Nathan McCauley's, McCauley, Goldman Sachs, Andreessen Horowitz, Quinn, Brian Brooks, CoinDesk, Oliver Wyman, FTI, Brooks, Michael Hsu, Hsu, Evelyn Hockstein, Mark duBose, Seoyoung Kim, University's, Kim, Diogo Mónica, Axel Springer, Mark McCombe, Max Levchin, BNY, Seyfarth Shaw, Ellenoff Grossman, it's Organizations: Service, Anchorage, Business, Citadel Securities, Apollo Global Management, Visa, OCC, Regulators, Securities, Exchange, IBM, KPMG, Anchorage Digital Bank National Association, Federal Reserve, Reuters, Business Insider, Santander Bank, University's Leavey School of Business, KKR, BlackRock, BNY Mellon Locations: Anchorage, United States, Santa, San Francisco, Portugal
Americans shopping online after midnight often make riskier transactions and are more likely to default on their loans, according to Affirm Chief Financial Officer Michael Linford. The fintech firm uses the hour a consumer attempts a transaction as a key data point to help determine whether to approve loans, Linford told CNBC in a recent interview. Other factors include a user's repayment history with Affirm and transaction data from credit bureau Experian. Shoppers could be inebriated or under financial or emotional duress and desperately seeking credit, Linford said. The buy now, pay later industry offers installment loans that typically range from no-interest short-term transactions to rates as high as 36% for longer-term credit.
Persons: Michael Linford, Linford, Max Levchin Organizations: CNBC, PayPal
"This a reacceleration of earnings," Jim Cramer said. The CNBC Investing Club's preferred cybersecurity stock is Palo Alto Networks . Pepsi shares fell nearly 3% Friday. "Going back to the office has really hurt" Pepsi, Jim said, because consumption habits have shifted away from the home toward more on-the-go situations, like buying snacks and drinks at convenience stores. "The long knives are out for Max Levchin," Jim said, referring to Affirm's CEO and co-founder.
Persons: Jim Cramer, Jim, Bitcoin, Pepsi, Max Levchin Organizations: Department of Commerce, CNBC, Palo Alto Networks, Coinbase, PepsiCo, Pepsi
Watch CNBC's full interview with Affirm CEO Max Levchin
  + stars: | 2024-02-08 | by ( ) www.cnbc.com   time to read: 1 min
Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailWatch CNBC's full interview with Affirm CEO Max LevchinMax Levchin, Affirm founder and CEO, joins 'Closing Bell Overtime' to talk quarterly earnings, consumer trends, what's ahead for the company and more.
Persons: Max Levchin Max Levchin
In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailAffirm CEO on Q2 results: 'We really hit it out of the park this quarter'Max Levchin, Affirm founder and CEO, joins 'Closing Bell Overtime' to talk quarterly earnings, consumer trends, what's ahead for the company and more.
Persons: Max Levchin
Buy now, pay later is now one of the fastest-growing categories in consumer finance, according to a separate report by Wells Fargo. "It's hard to know how much of this debt is out there," said Ted Rossman, senior industry analyst at Bankrate. However, managing multiple buy now, pay later loans with different payment dates can also be a challenge, Quinlan added. "BNPL could lead to an increase in consumer debt, as consumers may be more likely to take on additional debt if they know they can spread out the payments," he said. watch nowWhile the typical terms might break a purchase into four equal interest-free payments, not all buy now, pay later loans work that way.
Persons: Wells, Tim Quinlan, Quinlan, Ted Rossman, Max Levchin, Rossman Organizations: Wells, Finance Locations: Wells Fargo
Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailAffirm CEO: Consumer sentiment into the holiday season has been pretty strongMax Levchin, Affirm founder and CEO, joins 'Squawk Box' to discuss what Levchin is seeing from the consumer, what the uptick in buy now, pay later usage means for the economy, and if there's a shift in what people are using buy now-pay later options for.
Persons: Max Levchin
NEW YORK, Nov 9 (Reuters) - Shares of Affirm Holdings (AFRM.O) surged by nearly 25% on Thursday as strong demand for the buy-now-pay-later (BNPL) lender's services and higher interest rates underpinned quarterly results that beat analysts' estimates. Affirm's gross merchandise value (GMV) rose 28% to $5.6 billion, which allowed net revenue to jump 37% to $496.5 million for the quarter ended Sept 30. The company's net loss narrowed to $171.8 million, down nearly 32% from a loss of $251.3 million a year earlier. Analysts had expected gross merchandise value of $5.4 billion, net revenue of $448.5 million, and a net loss of $219.6 million, according to LSEG data. Affirm said it expects GMV to reach between $6.7 billion and $6.9 billion in the current quarter, and net revenue to come in between $495 million and $520 million.
Persons: Max Levchin, John Hecht, Chibuike Oguh, Bill Berkrot Organizations: Holdings, Analysts, Wedbush, Bank of America Global Research, UBS, Jefferies, Amazon.com, Amazon Business, Thomson Locations: New York
Max Levchin told Elon Musk's biographer about the difficulties of working with the maverick billionaire. In the early days of PayPal, Musk suggested an arm-wrestle to resolve an argument over software. AdvertisementAdvertisement"Eventually you will see it my way," an unwavering Musk told Levchin, according to the biography. But rather than a discussion about the pros and cons, Musk told Levchin late one evening: "You know what – I will arm-wrestle you for it." Levchin told Isaacson he though this was "the stupidest imaginable way to settle a software-coding disagreement."
Persons: Max Levchin, Elon Musk's, Musk, Levchin, Elon Musk, Musk's, Peter Thiel, Walter Isaacson's, Isaacson, Paul Sakuma, Vaughn Ridley, Sportsfile, Elon, X.com, Thiel, — Elon Organizations: PayPal, Service, Confinity, Microsoft, Twitter Locations: Wall, Silicon, Levchin, Toronto
Walter Isaacson's biography of Elon Musk shines new light on the world's richest person. Musk once took a safari during a vacation to his native South Africa but contracted malaria. Walter Isaacson, whose biography of Elon Musk was published this week, was given access to the Tesla and SpaceX CEO over the past two years. AdvertisementAdvertisementPeter Thiel and Elon Musk with X.com credit in October 2000. Recalling the ordeal earlier this year, Elon Musk and his mother, Maye, tweeted that "modern medicine" had saved his life.
Persons: Walter Isaacson's, Elon Musk, Musk, he'd, Elon, Walter Isaacson, Peter Thiel, Isaacson, Justine Musk, Paul Sakuma, Max Levchin, Maye, I'd, Musk's, Thiel, X.com, Levchin, Grimes Organizations: Service, SpaceX, PayPal, Canada, Sequoia Hospital, Centers for Disease Control, Paypal Locations: South Africa, Wall, Silicon, Brazil, Pretoria, Palo Alto , California, Redwood City, X.com, Crimea
Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailWe're quite prepared to operate in this higher rate environment, says Affirm Founder and CEOMax Levchin, Affirm founder and CEO, joins 'Squawk on the Street' to discuss Levchin's reaction to Powell's comments from Jackson Hole, Affirm's ability to operate in the higher rate environment, and how the consumer looks from Levchin's vantage point.
Persons: Max Levchin, Jackson
Elon Musk rebranded Twitter as X over the weekend — a name that has long been one of his favorites. But focus groups thought the name sounded "seedy," according to Musk biographer Walter Isaacson. Musk wanted the company to be rebranded either as X.com or X-PayPal, but his fellow executives disagreed. Several of Musk's brands among his slate of companies include the letter X, including SpaceX and the more recent company xAI. Over the weekend, he changed the company's logo from the iconic blue bird to a white letter X against a black backdrop.
Persons: Walter Isaacson, Elon Musk, Musk, Peter Thiel, Max Levchin, Max Chafkin, Chafkin, Isaacson Organizations: Elon, PayPal, Service, Twitter, musing, SpaceX Locations: Wall, Silicon
Elon Musk announced Saturday that he plans to rebrand Twitter and change the bird logo to 'X.' Musk previously wanted X to be the name of a banking services site now known as PayPal. Musk said a new "interim" X logo will go live Sunday. Elon Musk in Palo Alto, California, on August 7, 2000. According to Ashlee Vance's biography "Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future," almost everyone in the company preferred the name PayPal.
Persons: Elon Musk, Musk, Elon, Pauline Lubens, Julie Anderson Ankenbrandt, Ankenbrandt, x.com, X.com, Peter Thiel, Max Levchin, Musk's, Thiel, Ashlee Vance's Organizations: Twitter, PayPal, MediaNews, Mercury, Getty, Elon, SpaceX, X Corp Locations: Silicon Valley, Palo Alto , California, Palo Alto, Nevada
They are a key source of financing for some fintech lenders, which have fewer funding options than banks. As the end of pandemic stimulus and rising inflation led delinquency rates to normalize, investors shunned the fintech ABS market late last year. Fintechs like Upstart (UPST.O), Affirm (AFRM.O) and OneMain Financial (OMF.N) say they are boosting credit quality, in another example of how lenders have been pulling back amid uncertainty over the economic outlook. Still, analysts say it is a sign the fintech ABS market is recovering. For fintech loans to borrowers with weighted average credit scores between 660 and 710, annualized net losses rose by 1.88% month-over-month to 16.61%.
Persons: Sanjay Datta, Datta, Max Levchin, Doug Schulman, OneMain, Finsight, Robert Wildhack, Kroll, Hannah Lang, Matt Tracy, Josie Kao Organizations: Wall Street, OneMain, AAA, Autonomous Research, Kroll Bond Rating Agency, Thomson Locations: Washington
In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailAffirm CEO on Amazon partnership: Our mission is to bring honest financial products to customersMax Levchin, Affirm CEO, joins 'Closing Bell: Overtime' to discuss the company's partnership with Amazon.
Persons: Max Levchin Organizations: Amazon
Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailAffirm CEO on state of consumer, tightening access to credit and tech workersMax Levchin, Affirm CEO, joins 'Closing Bell: Overtime' to discuss tech layoffs and the state of the consumer.
It's time to step to the sidelines on Affirm following its disappointing earnings results this week, according to Morgan Stanley. Analyst James Faucette downgraded the online payments stock to equal weight from overweight, saying the scope of Affirm's offerings are too narrow. Affirm shares fell more than 3% in the premarket Friday. What's more, Affirm missed analyst expectations on both the top and bottom lines in its second-quarter earnings report. Affirm shares have increasingly come under pressure since the company's initial public offering in January 2021.
Sonos — Shares surged 17% after Sonos reported a big beat in its fiscal first-quarter results. The audio products developer posted per-share earnings of 57 cents, compared to consensus estimates of 40 cents per share, according to Refinitiv. Affirm Holdings — The buy now, pay later finance company slumped 20% a day after its fiscal second-quarter earnings and revenue missed analysts' estimates, according to Refinitiv. Revenue and earnings were both below analysts' estimates, according to Refinitiv. Credit Suisse Group — Shares plunged 14% after the Swiss bank reported a fourth-quarter and annual net loss that missed estimates, according to Eikon.
Affirm Holdings Inc. website home screen on a laptop computer in an arranged photograph taken in Little Falls, New Jersey. Affirm announced it's cutting 19% of its workforce Wednesday. The news came as it reported second quarter earnings that fell below analyst estimates on both the top and bottom lines. Levchin told shareholders Affirm expects to keep headcount "essentially flat for the foreseeable future." WATCH: Affirm misses on top and bottom, announces it's cutting 19% of workforce
Disney — Shares of the entertainment company rose more than 6% after the company released its fiscal first-quarter earnings report. Robinhood — Shares rose 5% after Robinhood missed revenue expectations in its latest earnings report. Analysts called for per-share earnings of $1.83 on revenue of $4.59 billion, according to FactSet. Although the company reported $1 billion in revenue for the latest quarter, compared to analysts' expectations of $958 million, according to Refinitiv. MGM beat analysts' estimates on fourth-quarter revenue, posting $3.59 billion compared to the $3.35 billion expected by Wall Street, according to Refinitiv.
What is the Thiel Fellowship? PayPal cofounder Peter Thiel speaks during a discussion at the National Press Club in Washington, DC, in 2011. After co-founding PayPal with Elon Musk and Max Levchin, Thiel went on to found Palantir. In fact, Thiel created a fellowship in 2011 that encourages entrepreneurs to choose the path less traveled and skip college altogether. The Thiel Fellowship, which started in 2011, "gives $100,000 to young people who want to build new things instead of sitting in a classroom," according to the fellowship's website.
Chan performed tricks for PayPal's 20th IPO anniversary last year, with Elon Musk also attending. Two decades later, I had the opportunity of a lifetime to perform magic tricks for my old company at PayPal's 20th IPO anniversary party in August. The invitation said it would be a "tricked-out PayPal reunion party" and I was very excited in the build-up. Daniel ChanMost of the PayPal founders, known as the "PayPal Mafia," were there, including Elon Musk, Peter Thiel, David Sacks, and Max Levchin. I fooled Elon Musk.
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